This is when he referred me to the forums. I explained to him it wasn't an email address since this was back when there were user IDs that were not email addresses. I asked the second Adobe rep about this when the install didn't work, and he asked which ID we used to purhase CS1. I will go ahead and try this again, but the fact that it didn't ask me about the other disc and said it installed successfully makes me think I did the install fine and the license just isn't working.ĮDIT: I noticed this after reading over the instructions page again: "You can use the serial numbers provided as a part of the download only if you legitimately purchased CS2, CS2 applications, Acrobat 7, or Audition 3".ĭoes this have anything to do with the sign in ID used to access the downloads page? As I mentioned before, we have the CS1 Suite, but the Adobe rep took us to the CS2 download page I'm guessing because the CS1 is older and harder to deal with activation. For information on converting a Creative Cloud trial, see Convert a Creative Cloud trial to a paid Creative Cloud membership. You cannot get trial/30 day licenses of old software because trials only exist for things you can still buy. The prepaid card contains a code you use to obtain your serial number and download your product. Adobe can help you get back your original CS6 serial number if you registered, phi dieu. Note: For Elements products, the serial number is on the Windows DVD sleeve. The serial number is a 24-digit numeric code. Adobe provided a Document for the problem as described: Creative Cloud applications ask for serial number. Yea, I noticed this the first time I did the setup because it asked me to enter the next disc. The content in this article is applicable to products that have a perpetual license, such as Adobe Premiere Elements. Find your serial number on the disc sleeve or on the product box.
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